Refund policy

our refund policy. However, please note that since our products are of a particular nature, returns are not permitted unless there is a defect in the product. If you receive a defective item, please reach out to us immediately, and we will provide a replacement after you have returned the item in unused condition. For any other issues with your order, such as missing items or incorrect products, please contact our customer service team by emailing customerservice@ebonybeautyhairandskincare.com. We'll respond to your inquiry promptly and provide further assistance as necessary.